ReplyMind – AI Comment Responder

Nejčastější dotazy

Does this plugin post replies automatically?

Only if you choose Auto Reply Mode in Settings. The default is Suggestion Mode, which saves a draft for you to review before anything is posted publicly.

Which AI provider should I use?

All three work well. OpenAI’s GPT-5 Mini, Anthropic’s Claude Sonnet 4.6, and Google’s Gemini 2.5 Flash all offer a strong balance of quality and cost. If you are unsure, start with GPT-5 Mini or Gemini 2.5 Flash — both have generous free or low-cost tiers. For the highest quality replies, try GPT-5, Claude Opus 4.8, or Gemini 3 Pro.

Can I edit the reply before it goes live?

Yes. In Suggestion Mode, click Edit & Publish on any comment row to open an editable modal pre-filled with the AI draft. Edit freely, then click Publish Reply.

What is the Batch Process tab for?

If you install the plugin on a site that already has hundreds or thousands of comments, the Batch Process tab lets you generate AI replies for all of them at once with a live progress bar. In Suggestion Mode you can then bulk-publish all drafts from the same tab.

Will this break my existing comments?

No. The plugin only adds replies as child comments. It never modifies existing comment content.

Is comment content sent to a third party?

Yes. Comment text is sent to the AI provider you select (OpenAI, Anthropic, or Google Gemini) to generate a reply. Please review the External Services section above and each provider’s privacy policy. Use the replymind_send_comment_data filter to exclude specific comments from being processed.

Can I use my own system prompt?

Yes. The System Prompt field in Settings lets you provide custom instructions the AI follows for every reply. For example: „You are a customer support agent for Acme Co. Always offer to escalate to human support if the customer is frustrated.“

How are API costs calculated?

Each reply generation is one API call. Token usage depends on comment length, post context, and reply length setting. GPT-5 Nano, Claude Haiku 4.5, and Gemini 2.5 Flash Lite are the most cost-effective models.

Whose name appears on the AI reply?

The reply is attributed to the post author: their WordPress display name, avatar, and email are used. If a post has no author, the reply falls back to the site name and admin email. Multi-author blogs work automatically: a comment on Jane’s post gets a reply from Jane, a comment on John’s post gets a reply from John.

I see a provider/model mismatch warning. What do I do?

Open the ReplyMind menu in your admin sidebar and make sure the selected Model matches the selected AI Provider. OpenAI models start with gpt-, Claude models start with claude-, and Gemini models start with gemini-.

How can I stop a specific comment from being sent to the AI?

Use the replymind_send_comment_data filter in your theme’s functions.php or a custom plugin:

add_filter( 'replymind_send_comment_data', function( $allow, $comment ) {
    // Return false to skip this comment.
    if ( (int) $comment->comment_post_ID === 123 ) {
        return false;
    }
    return $allow;
}, 10, 2 );

Does ReplyMind require the WordPress 7.0 AI Client?

Yes. ReplyMind 1.1+ requires WordPress 7.0 or later and uses the built-in AI Client (wp_ai_client_prompt()) exclusively — the plugin never calls OpenAI, Anthropic, or Google endpoints directly. Configure your provider once under Settings → Connectors and every AI-aware plugin (including ReplyMind) will use it. If AI features are disabled (WP_AI_SUPPORT defined as false, or wp_supports_ai() returning false via filter), ReplyMind will return an error explaining how to enable them. Sites on WordPress 6.x should stay on ReplyMind 1.0.0.

What are Reply Rules and how do I use them?

Reply Rules let you shape ReplyMind’s behaviour per-comment BEFORE the AI is called. Open ReplyMind → Reply Rules in the admin sidebar and click Add Rule. Each rule has a condition (Always, keyword match, category, word count, author email, post type) and an action (Skip, Flag for review, Override tone, or Append extra prompt instructions). Rules are evaluated top-to-bottom and the first match wins — drag rows by the ☰ handle to reorder them.

How does Sentiment Detection work?

Sentiment is scored locally in PHP using a weighted keyword list — nothing is sent to any external service for sentiment analysis. Enable it under ReplyMind → Settings → Advanced Settings → Sentiment Detection. When a comment is classified as negative, one of three actions fires: Flag it for manual review, Skip generation entirely, or auto-override the tone to Empathetic. A sentiment badge (Positive / Neutral / Negative) appears next to the AI Reply column so you can spot patterns.

What is the Email Approval workflow?

Only relevant when Reply Mode is set to Suggestion. After the AI drafts a reply, ReplyMind emails the post author a one-click Approve or Reject link. Approving publishes the reply as a child comment; rejecting discards the draft. Tokens embedded in the email expire after 48 hours. Configure the fallback recipient (used when the post has no author) under ReplyMind → Settings → Advanced Settings → Email Approval.

How does Reply Scheduling work?

When enabled and Reply Mode is Auto, ReplyMind delays each reply by the configured number of hours (1-168 hours = 1 week max) so replies feel human rather than instant. Suggestion Mode always drafts immediately so authors can review without waiting. Scheduling uses WP-Cron, so it depends on your site receiving traffic OR having a system cron configured.

Can I use a different AI provider for different post categories or product categories?

Yes. Enable Multi-Provider by Taxonomy under Advanced Settings. Map each taxonomy term to a provider + model pair — this works for blog categories, WooCommerce product categories, and any custom taxonomy your site has registered as public. When a comment is submitted the plugin checks every taxonomy term on the post and uses the first matching mapping’s provider/model. Common use: GPT-5 for the „Electronics“ product category, Gemini Flash for „Clothing“ to save on cost.

Where can I see analytics?

ReplyMind → Analytics shows summary cards (total replies, drafts pending, errors), a 30-day activity chart, top posts by reply volume, sentiment breakdown, and a recent error log. All data is local to your WordPress install — no third-party analytics service is contacted.

Does the plugin work with WooCommerce product reviews?

Yes. If WooCommerce is active, enable WooCommerce Reviews under Advanced Settings and ReplyMind will generate AI replies for product reviews in addition to blog comments. The AI is given product name, short description, star rating, and price as context so replies are relevant to the product. Auto-Reply and Suggestion modes both work, and the full advanced-pipeline (per-post overrides → sentiment → rules) runs on reviews just like it does on comments.

Does the plugin work with WordPress Multisite?

Yes. On multisite installs, a Network Admin → ReplyMind Network page shows every site where the plugin is active, its reply counts, and lets you push the current site’s settings (API key, core settings, advanced settings) to all other sites in one click.

What is the guided tour on first activation?

When you activate ReplyMind for the first time, a welcome banner appears at the top of the Settings tab with a „Take the tour“ button. Clicking it starts a 5-step guided walkthrough (using WordPress core’s Pointers API) covering: picking a provider, discovering the Advanced Settings, the Reply Rules tab, the Analytics tab, and the Batch Process tab. Skip or Done dismisses the banner permanently for your user account.