The Official Facebook Chat Plugin

Popis

The Facebook Chat Plugin is a free and easy to use tool to connect with customers on your website. With a few clicks, you can add the plugin to your website, enabling customers to message you while browsing your website. Chats started on your website can be continued in the customers‘ Messenger app, so you never lose connections with your customers. Even those without a Facebook Messenger account can chat with you in guest mode, so you can reach more customers than ever.

„Having an open line of communication with our customers gives them a sense of confidence from the browsing stage to final checkout,“ said Ryan Pamplin, CEO of BlendJet. „We noticed that customers who engage with us are three to four times more likely to checkout. With the Chat Plugin allowing us to reach more customers, we’ve tripled our sales since offering it as a customer engagement channel.“

Key features of the Chat Plugin:

  • No disconnection: Using the plugin creates a long-lived thread between you and your customers in Messenger. Customers can start a chat on your website and carry on in their mobile device with the Messenger app.
  • Chat transcripts are automatically created in the customer’s Messenger account
  • The familiar, modern interface of Messenger builds trust and encourages your customers to engage with you
  • You can use the same Inboxes on desktop and mobile that you use to manage your Facebook page messaging
  • You can set up hours of availability, auto replies and FAQ to serve customers when you’re not available

Snímky obrazovky

  • Facebook Chat Plugin on your website
  • Facebook Chat Plugin on mobile view
  • Starting a conversation via the Chat Plugin
  • Facebook Chat Plugin settings page on first installation
  • Nastavte požadovaný jazyk a přizpůsobte text pozdravu
  • Facebook Chat Plugin settings page after successful setup

Instalace

Předpoklady

Požadována verze WordPress: 3.9 nebo vyšší

Požadována verze PHP: 5.2.4 nebo vyšší

Facebook Presence
In order to use the Chat Plugin, you will need to have a published Facebook Page. You can find a list of your Facebook Pages by following this link. If you do not have a Facebook Page, you can create one for free here.
Once you have your Facebook Page ready, you will be asked to login to Facebook on the computer or device you are using to install the plugin. You can then follow the directions below.

Instalace

To install the Chat Plugin:
1. Log in to your WordPress dashboard, navigate to the Plugins menu and click Add New.
2. In the search field, type ‚Facebook Chat Plugin‘ and click ‚Search Plugins‘. Select the plugin authored by ‚Facebook‘. You can install it by simply clicking ‚Install Now‘.

Aktualizace

Following the Facebook platform and versioning, all versions will be supported for 2 years from launch. Updating should be safe and easy.

Nastavení pluginu pro první použití

After navigating to the Chat Plugin settings page, click on ‚Setup Customer Chat.‘ A new window will appear for setting up the plugin and you will be asked to select the Facebook Page you want to use. Next, you will go through the plugin setup with the following steps:
1. You will be asked to select the language and you can customize the greeting message. The default greeting is „Hi! How can we help you?“
2. The next screen allows you to select your response time and chat color. By setting the response time, you can set expectations with your customers on when they will receive a response
3. Next, click on ‚Finish‘ to save these settings and click ‚Done‘ to close this window. The Messenger customer chat plugin should now be installed.
4. You can rerun the setup by clicking ‚Edit Customer Chat‘. To remove the plugin, you can deactivate the plugin/uninstall it.

That’s it! You’re all set. Now all visitors to your WordPress website will see the Messenger customer chat plugin and can message you.

Podpora

Pokud si nevíte rady nebo máte jakékoliv otázky, tak se můžete zeptat zde pro případnou pomoc – Messenger Platform Developer Community.

Časté dotazy

Co přesně budu potřebovat předtím, než zahájím nastavení Chat Pluginu na mém webu?

You will need to have a published Facebook Page and be logged into Facebook on your computer or device.

Jak plugin pracuje?

The plugin is a snippet of JavaScript code that runs on your WordPress website. There will be a small Messenger chat bubble that loads with your website in the lower right corner. Your customers can click on it at anytime and message you. It works on both mobile and desktop.

Kde můžu zobrazit všechny svoje konverzace?

On the desktop, you can see all messages in your Page Inbox. Navigate to your Facebook Page on Facebook and click on ‚Inbox‘ at the top. On mobile, you can download the Facebook Pages Manager app and navigate to Inbox. You can also link your Page account to your Messenger app and access all your messages there.

What permissions do I need on a Page to enable the Messenger customer chat feature?

Musíte být administrátorem webové stránky.

Can I see messaging analytics for my Facebook page?

On the desktop, go to your Facebook page, and click on Insights on the Navigation bar. On the left hand side, click on Messaging to see your messaging analytics.

Kde mohu získat podporu?

If you get stuck, or have any questions, you can ask for help in the Messenger Platform Developer Community. If you would like to file a bug, please use the Facebook Bug tool found here.

Recenze

21. 10. 2020
Spent 5 hours to optimize my WordPress, when finally a friend told me to remove this shit. Loading time went down with 2 seconds, page size 1mb and -40 requests. F* this
15. 9. 2020
will have a error result of windowpopup on mobile in the configuration or pageID set up part... then have to change to desktopmode. is there any way to force to open to desktopmode or to open with no error in mobile screen mode???
14. 9. 2020
Hello, We have this plugin installed on our site (chronosautoworks.com, but it is not appearing. We currently are a brick & mortar and do not sell from our site, so we do not have a woocommerce site. Is there a way to get this to show again and manage this plugin or do we have to set it up with woocommerce in the new plugin? Thanks
13. 9. 2020
cuando selecciona la pagina de facebook a la cual se asociara el chat se cuelga. Es un feo error de facebbok.
Přečtěte si všech 66 recenzí

Autoři

The Official Facebook Chat Plugin je otevřený software. Následující lidé přispěli k vývoji tohoto pluginu.

Spolupracovníci

Přehled změn

1.8 – Sept 28, 2020

  • Tested up to WordPress 5.5.1
  • Added instruction links in plugin install page

1.7 – Aug 5, 2020

  • Tested up to WordPress 5.4.2
  • Added Plugin versioning

1.6 – July 27, 2020

  • Fix security issue

1.5 – April 29, 2020

  • Fix undefined variable error message

1.4 – April 13, 2020

  • Tested up to WordPress 5.3.2
  • Simplify installation flow

1.3 – June 17, 2019

  • Odzkoušeno na WordPress 5.2.1
  • Opravena bezpečnostní chyba.

1.2 – February 28, 2019

  • Odzkoušeno na WordPress 5.1
  • Opravena chyba v Safari
  • Fix: Edge case where multiple SDK loaded on the page resulting with plugin not loading

1.1 – October 31, 2018

  • Aktualizujte plugin pro použití nového Facebook JS SDK
  • Fix: Error message in code snippet

1.0 – September 24, 2018

  • Plugin uvolněn pro všechny uživatele