Popis
Give shoppers a helpful store assistant. They can find products, check order status, and get answers without leaving your shop. Free chat is included, with optional paid text and voice features.
The free version runs entirely on your server with no signup and no external services. Premium plans add AI-powered conversations, voice chat in multiple languages, and more.
Free Features (No signup required):
- Smart product search and recommendations
- Product comparison (price, stock, features side by side)
- Order tracking (customers enter order number + email)
- Answers about shipping, returns, and payment policies
- Custom FAQ support – add your own questions and answers
- Quick reply buttons (customizable per language)
- Lead capture – collect visitor emails (optional)
- Cart recovery reminder for abandoned items
- Discount and sale product display
- Category browsing
- Multilingual widget interface
- Runs entirely on your server – no external services needed
Premium Features (Subscription via qonvor.com):
- AI-powered natural language understanding in multiple languages
- Voice chat in real-time with a natural-sounding voice
- Train your Chat Assistant with knowledge base uploads (PDF/CSV)
- Analytics dashboard showing conversations, usage trends, and popular topics
- Agent handoff with email notification when a human is needed
- Shop awareness – your assistant knows the cart, products, policies, stock, and shipping
- Smart fallback – automatically switches to free chat when AI is unavailable, recovers silently
- Starter: 100 min/mo, 60s sessions, text only
- Business: 200 min/mo, 120s sessions, text + voice
- Pro: 500 min/mo, 180s sessions, text + voice, all languages
External Services
Free mode does not connect to any external service. All chat processing happens locally on your WordPress server.
Premium mode connects to the Qonvor backend to provide AI-powered text and voice chat features. When premium mode is enabled, the following data is transmitted to the Qonvor API:
- The current page URL (query strings are stripped)
- Product and cart context from WooCommerce (names, prices, stock status)
- Chat messages entered by the visitor
- Audio data when voice chat is active
This data is processed in accordance with Qonvor’s privacy policy and terms of service:
No data is sent to Qonvor unless you explicitly configure the backend connection in the plugin settings.
Snímky obrazovky
Bloky
Tento plugin poskytuje 1 blok.
- Chat Assist Widget Add the Chat Assist widget to your page.
Instalace
- Upload the plugin files to
/wp-content/plugins/chat-assist-for-woocommerce/ - Activate the plugin through the ‚Plugins‘ screen in WordPress
- Go to Chat Assist in the admin menu to configure the widget
- Use the Gutenberg block, shortcode
[chafwc_chat], or enable auto-inject
Nejčastější dotazy
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Does this plugin require WooCommerce?
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Yes, Chat Assist for WooCommerce requires WooCommerce 7.0 or later to be installed and activated.
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Can I use this without signing up?
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Yes. The free rules-based chat works without any external service. Just install and configure.
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How do I enable AI features?
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AI features require a subscription. Visit qonvor.com to sign up, then enter your Backend URL and Site Token in the plugin settings under Backend Connection.
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What languages are supported?
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The free chat uses your site’s language. AI text and voice support English on the Starter plan, EN/DE/FR/ES on Business, and EN/DE/FR/ES/IT/NL/JA on Pro.
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Does this plugin collect personal data?
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In free mode, no data leaves your server. In premium mode, visitor chat messages and page context are sent to the Qonvor API for AI processing. Visitor IP addresses are hashed before transmission and never stored in raw form. See the External Services section for full details.
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What happens when AI minutes run out?
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The widget automatically falls back to free rules-based chat. The voice tab is hidden and a brief message is shown. The widget silently retries AI every 60 seconds and restores full functionality when AI becomes available again.
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Can customers track their orders in the chat?
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Yes. Customers can ask about their order or click „Track my order“. The chat shows an inline form for order number and billing email, then displays an order card with status, items, and tracking info.
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Is this an alternative to Tidio or LiveChat?
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Chat Assist is built specifically for WooCommerce, not a generic chat tool. It includes voice chat, order tracking, product search, and AI-powered responses designed around your store data. The free version runs entirely on your server with no external dependencies.
Recenze
Autoři
Chat Assist for WooCommerce je otevřený software. Následující lidé přispěli k vývoji tohoto pluginu.
Spolupracovníci
Přeložte “Chat Assist for WooCommerce” do svého jazyka.
Zajímá vás vývoj?
Prohledejte kód, podívejte se do SVN repozitáře, nebo se přihlaste k odběru protokolu vývoje pomocí RSS.
Přehled změn
1.1.0
- Add result-confirmed conversational cart actions for simple products.
- Keep preferences and ambiguous product references from changing the cart.
- Ground remembered-product material and color follow-ups in catalog facts.
- Preserve prior Talk turns and attach product cards to the correct response.
- Clear stale Talk product cards when a new product query has no matches.
- Include complete product catalog metadata for grounded AI answers.
- Keep the current voice WebSocket configuration and WordPress compatibility metadata.
- Preserve the public 1.0.2 product-context protection, including non-published variations.
- Initialize fresh-install defaults reliably while preserving existing settings.
- Keep Chat stream credentials in headers and preserve split UTF-8 responses.
- Load the editor block’s WordPress dependencies before registration for iframe-editor compatibility.
- Verify exact order numbers and billing emails, keep failed lookups private, and validate shipment links.
- Preserve existing accounts, backend linkage, leads, and customized settings during normal plugin upgrades.
- Share Chat startup and first-message session creation, and ignore stale initialization responses after a reset.
- Resolve confirmed Woo catalog suggestions from one exact refreshed product without granting cart consent.
- Keep Free search terms aligned with recognized phrases such as „Do you sell bikes?“ without using AI.
- Count each REST request once when WordPress repeats its permission check, keeping existing authentication and rate limits.
- Clarify incomplete cart wording, recognize explicit add commands after introductory fillers, and keep short filler turns from changing product results.
1.0.2
- Prevent shopper-supplied product context from exposing non-published products.
1.0.1
- Prevent public product-detail requests from exposing non-published products.
1.0.0
- Initial release